1. Assess Your Goals from the Previous Year to See What You Achieved and What Needs to be Carried Over to the Next Year
- Set Service Goals
- Set Savings Goals for…
- Buyers/Contract Admins
- VA Team
- Set Goals for Your Vendors
- Improvements to Stockouts
- More Inservicing in Critical Areas
- Always Align Your Goals with the Organization’s Goals
- Look at Your Value Analysis Teams
- If You Do Not Have a Team or a VA Program, Maybe This is a Good Time to Start One
- What Could Your VA Team Be Doing Better?
- Do You Want to Switch Them from a Committee to a Team Where Everyone Shares the Project Workload?
- Do You Want to Have Your Teams Focus More on Big Savings Opportunities Rather Than Just New Products?
- Ask Your Team Leadership What They Think Can Be Done Better
2. Look at the Skill Sets in Your Department and Your Teams to See Where You Can Make Improvements
- Where Do You Need to Improve with Training?
- Survey Your Customers On:
- Service Quality
- Timeliness
- Where They Want You To Improve
- Then Shift Your Training Objectives Toward These Goals Throughout the Year
3. Enhance Your Analytics Capabilities Because Customers Are Always Demanding Newer and Better “Data Looks”
- We Are Nothing Without Good Information and in Today’s Environment We Need to Have Good Analytics Touching Every Part of Our Operations
- If You Have Analytics Reporting
- Is it giving you the information you want?
- Are you letting the systems drive you or are you driving the systems?
- Are you looking to the future in new systems such as utilization management?
- Technology is Driving Our Business – We Must Stay on Top of Technology to Ensure Our Success
4. Coordinate Your Upcoming Goals with Your Boss and Your VA Team Leadership to Ensure You are On Point
- Share Your Goals with Your Boss
- Gain Their Buy In
- Let Them Make Suggestions for Changes to Your Goals
- Let Them Challenge Your Goals to Ensure They Align with the Organization’s Goals Moving Forward
5. Assess Yourself to See Where You Can Do Better in Your Job and Then Make Plans to Strengthen Your Weaknesses and Maintain and/or Improve Your Established Strengths
- As the Old Adage Says, There is Always Room for Improvement
- Do a Mini SWOT Analysis
-
- Strengths
- Weaknesses
- Opportunities
- Threats
6. Look Forward to Change Because As the Old Adage Says, “You’re Either Getting Better or Getting Worse, There is No Inbetween.”
- Not All Change is Bad….Especially When We Are Driving the Change Instead of the Change Driving Us or Our Departments
- Look to Make Change an Enjoyable Educational Experience for All
- Remember, Everyone Wins When Positive Changes Happen for the Organization
- Don’t Forget to Let Everyone Know Why You Are Asking Them to Change
7. Big Takeaways
- Set Time Frames for Everything
- “A Goal Properly Set is Halfway Reached” – Zig Ziglar
- Make the Majority of Your Goals Achievable, but Also Make Some Goals That May Not Seem Achievable – Set Them Anyway
- You Have Got to Stretch Yourself and Your Organization
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